Terms & Conditions

HAZPACK LTD

Last Updated: February 2026

1. DEFINITIONS AND INTERPRETATION

  • “Company” means Hazpack Ltd , registered in England & Wales.
  • “Customer” means the person, firm, or company contracting the services of the Company.
  • “Services” means the dangerous goods packaging, timber crating, labeling, documentation, Safety Data Sheet (SDS) reviews, and consultancy services supplied by the Company.
  • “Goods” means the items, cargo, or hazardous materials provided by the Customer for packaging, inspection, or processing.
  • “Regulations” means all applicable local and international dangerous goods regulations, including but not limited to IATA/ICAO (Air), IMDG (Sea), ADR (Road), and RID (Rail).

2. APPLICATION OF CONDITIONS

  1. These Conditions shall apply to all contracts for the provision of Services by the Company to the Customer to the exclusion of all other terms and conditions.
  2. No variation or amendment to these Conditions shall be binding unless agreed to in writing by a director of the Company.

3.Scope of Services

  1. We provide dangerous goods packing, export packing, cargo preparation, compliance support, handling services, consultancy, and related services in accordance with applicable regulations and industry standards.
  2. All services are subject to cargo assessment, operational capability, regulatory requirements, and acceptance by the Company.

4. Dangerous Goods Acceptance

  1. The Company does not accept or pack Class 1 Explosives, Class 6.2 Infectious Substances, or Class 7 Radioactive Materials.
  2. The Company reserves the right to refuse any goods that are undeclared, misdeclared, improperly classified, inadequately documented, or deemed unsuitable for safe handling.

5. CUSTOMER OBLIGATIONS & DECLARATIONS

  1. Accuracy of Information: The Customer must provide full, accurate, and truthful information regarding the chemical, physical, and hazardous properties of all Goods supplied, including up-to-date Safety Data Sheets (SDS).
  2. Legal Ownership: The Customer warrants that they are either the owner of the Goods or authorized by the owner to accept these Conditions.
  3. Pre-Condition of Goods: The Customer is responsible for ensuring that Goods delivered to the Company for packing are in a safe condition, free from leaks, contamination, or immediate danger, unless specifically agreed upon in writing for emergency containment.

6.Weight and Handling Restrictions

  1. The Company’s standard handling capability is limited to a maximum single lift weight of four (4) tonnes.
  2. Cargo exceeding this limit may be accepted only by prior written agreement and may require specialist equipment, subcontractors, or third-party providers. Additional charges may apply.

7. SERVICES AND COMPLIANCE

  1. Regulatory Standards: The Company shall perform packing, labeling, and documentation in accordance with current IATA, IMDG, ADR, and UN Packaging specifications.
  2. Documentation: While the Company prepares regulatory paperwork (including Shipper’s Declarations for Dangerous Goods and Consignment Notes) based on data provided by the Customer, the Customer remains legally responsible for the underlying accuracy of the classification of the substance unless explicitly contracted to classify the product.
  3. Right of Refusal: The Company reserves the right to refuse to pack, handle, or issue documentation for any Goods if, in its professional opinion, the Goods are deemed unsafe, incorrectly classified, damaged, or non-compliant with international transport laws.

8.Third-Party Services and Introductions

  1. The Company may introduce Customers to freight forwarders, carriers, warehouse operators, logistics providers, insurers, inspectors, specialist contractors, and other service providers.
  2. Such introductions are provided solely as business referrals and for the convenience of the Customer.
  3. Unless expressly agreed otherwise in writing, the Company acts only as an introducer and shall not be deemed to act as a freight forwarder, carrier, customs broker, transport operator, insurer, agent, or principal contractor.
  4. Any resulting agreement shall be between the Customer and the third-party provider and shall be governed exclusively by that provider’s terms and conditions.
  5. The Company accepts no liability whatsoever for the acts, omissions, services, performance, delays, insolvency, or failures of any third-party service provider.

9. QUOTATIONS AND PRICES

  1. Quotations issued by the Company are valid for 30 days from the date of issue unless otherwise stated.
  2. Quotations are based on the information supplied by the Customer. The Company reserves the right to adjust pricing if:
    • The dimensions, weight, or hazardous classification of the Goods differ from the initial query.
    • Additional specialized UN packaging, timber crating, or emergency labor is required.

10.Subcontracted Services

  1. The Company may use subcontractors where necessary to fulfil its obligations.
  2. Where subcontractors are engaged by the Company as part of contracted services, liability shall remain subject to the limitations contained within these Terms and Conditions.

11. PAYMENT TERMS

  1. Account customers shall pay all invoices strictly within 30 days of the date of invoice, unless credit terms have been agreed otherwise in writing.
  2. Non-account customers must pay in full prior to the release of packed goods or completed documentation.
  3. The Company reserves the right to charge interest on overdue accounts under the Late Payment of Commercial Debts (Interest) Act 1998 at the rate of 8% above the Bank of England base rate.

12. LIABILITIES AND LIMITATIONS

  1. Inherent Risk & Product Compatibility: The Customer remains responsible for ensuring the chemical compatibility of their product with the chosen UN packaging or inner receptacles, except where the Company has been explicitly hired to advise on chemical-container compatibility in writing.
  2. Carrier / Customs Rejection: The Company is not liable for transport delays or rejections by carriers, freight forwarders, customs authorities, or port officials where such delays result from incorrect underlying information provided by the Customer.
  3. The Company’s liability shall be limited to direct losses arising solely from its proven negligence.
  4. The Company shall not be liable for any indirect, consequential, incidental, or special losses, including loss of profits, contracts, revenue, goodwill, business opportunities, or anticipated savings.
  5. The Company shall not be liable for delays caused by third parties, customs authorities, ports, airports, carriers, freight forwarders, government agencies, or regulatory bodies.
  6. To the fullest extent permitted by law, the Company’s total liability arising from any claim shall not exceed the total fees paid by the Customer for the particular services giving rise to the claim.

13. LIEN & RIGHT TO RETAIN GOODS

  1. The Company shall have a general and particular lien over all goods, materials, and property in its possession for any monies due from the Customer.
  2. The Company may retain goods, suspend work, refuse release of cargo, and withhold documentation until all outstanding amounts have been paid in full.
  3. Where any amounts remain unpaid for more than ninety (90) days following written demand, the Company may sell or dispose of the goods, subject to applicable law, to recover outstanding sums together with storage, legal, administrative, and disposal costs.

14.Inspection of Goods

  1. The Company reserves the right to inspect goods before, during, and after packing operations.
  2. Any discrepancy between declared and actual cargo may result in additional charges, delays, suspension, or refusal of service.
  3. The Customer shall inspect all services, goods, packing, labels, and documentation upon completion.
  4. Any claim relating to defects, omissions, errors, or non-conformity must be submitted in writing within fourteen (14) days of completion of the services.
  5. Failing such notification, the services shall be deemed accepted and completed to the Customer’s satisfaction.

15. Debt Recovery

  1. The Company may suspend services and withhold goods, documentation, certificates, declarations, reports, and other deliverables where payment remains outstanding.
  2. The Customer shall reimburse all reasonable debt recovery costs, including legal fees, court fees, collection charges, and administration costs incurred by the Company.

16. Insurance

  1. Unless expressly agreed in writing, the Company does not arrange or provide insurance on behalf of the Customer.
  2. The Customer is solely responsible for maintaining adequate insurance coverage for goods during storage, handling, packing, loading, unloading, transport, and transit.
  3. Goods remain entirely at the Customer’s risk unless otherwise agreed in writing.
  4. Nothing in these Terms and Conditions shall be interpreted as providing insurance cover.

17. Hazardous Information Warranty

  • The Customer warrants that all information relating to dangerous goods, hazardous materials, chemicals, classifications, UN numbers, packing groups, Safety Data Sheets, and transport requirements is accurate, complete, current, and compliant with applicable regulations.
  • The Company may rely entirely upon information supplied by the Customer.
  • The Customer shall be responsible for any losses, damages, fines, penalties, delays, claims, or expenses arising from inaccurate, incomplete, misleading, or outdated information.

18. Customer Indemnity

  1. The Customer shall indemnify and hold harmless the Company, its directors, employees, agents, and subcontractors against all claims, liabilities, losses, damages, costs, expenses, fines, and penalties arising directly or indirectly from:
  • Incorrect cargo declarations;
  • Incorrect dangerous goods classifications;
  • Regulatory breaches;
  • Customer negligence or misconduct;
  • Environmental incidents arising from the goods;
  • Breach of these Terms and Conditions; or
  • Incorrect or incomplete information supplied by the Customer.

This indemnity shall survive termination of the contract.

19. Regulatory Compliance

  • The Customer shall comply with all applicable laws, regulations, codes, permits, licensing requirements, sanctions, and governmental requirements relating to the goods and services.
  • Services may be carried out in accordance with ADR, IMDG Code, IATA Dangerous Goods Regulations, ICAO Technical Instructions, UK Dangerous Goods Regulations, Export Control legislation, and applicable health, safety, environmental, transportation, and customs legislation.
  • Final acceptance of goods always remains subject to the requirements and discretion of carriers, freight forwarders, regulatory authorities, and government agencies.

20. Sanctions and Export Controls

  • The Customer warrants that the goods, transaction, end user, consignee, and all parties involved are not subject to sanctions, embargoes, export restrictions, or prohibited-party listings.
  • The Company reserves the right to refuse or terminate any transaction where it reasonably believes sanctions, export control laws, anti-bribery legislation, anti-money laundering regulations, or other legal requirements may be breached.

21. Environmental Liability

  • The Customer warrants that all environmental and hazardous characteristics of the goods have been fully and accurately disclosed.
  • The Customer shall be responsible for all pollution incidents, contamination events, environmental claims, remediation costs, clean-up costs, penalties, fines, and liabilities arising from the nature of the goods or from inaccurate information supplied.
  • The Customer shall indemnify the Company against all environmental liabilities associated with the goods.
  • The Customer acknowledges that dangerous goods and hazardous materials may present environmental risks and agrees that responsibility for the environmental suitability, legality, classification, and disclosure of such goods remains solely with the Customer.

22. Right to Refuse or Suspend Services

  1. The Company reserves the right to refuse, suspend, postpone, or terminate services where:
  • Information is incomplete, inaccurate, or misleading;
  • Regulatory compliance cannot be established;
  • Safety concerns exist;
  • The goods fall outside the Company’s service limitations;
  • The requested services may breach applicable laws or regulations; or
  • The Customer is in breach of these Terms and Conditions.

Any work completed or costs incurred prior to suspension or termination shall remain
payable.

23. Force Majeure

  • The Company shall not be liable for any delay or failure to perform its obligations resulting from circumstances beyond its reasonable control, including but not limited to fire, flood, storms, natural disasters, epidemics, pandemics, industrial action, utility failures, cyber incidents, government intervention, customs delays, port disruption, airport disruption, transportation disruption, or acts of war.

24. Limitation Period for Claims

  1. Written notice of any claim must be submitted within fourteen (14) days of discovery.
  2. No legal proceedings may be commenced against the Company more than twelve (12) months after completion of the relevant services.
  3. Any claim not brought within the above periods shall be permanently barred.

25. Dispute Resolution and Mediation

  1. In the event of any dispute arising out of or in connection with these Terms and Conditions or the services provided, the parties shall first seek to resolve the matter through good-faith negotiation.
  2. If the dispute cannot be resolved through negotiation, the matter shall be escalated to senior management representatives of each party.
  3. If the dispute remains unresolved after sixty (60) days from the initial written notification, either party may refer the dispute to mediation in England and Wales.
  4. The mediator shall be appointed by agreement between the parties or, failing agreement, nominated by the Centre for Effective Dispute Resolution (CEDR).
  5. All mediation proceedings, discussions, documents, communications, offers, and settlement proposals shall remain confidential and on a without-prejudice basis.
  6. Nothing in these Terms and Conditions shall require disclosure of legally privileged information, and all rights of legal professional privilege and litigation privilege are expressly reserved.
  7. Mediator fees and mediation administration costs shall be shared equally unless otherwise agreed in writing. Each party shall bear its own legal, expert, travel, and internal costs.
  8. Nothing in this clause shall prevent either party from seeking urgent injunctive relief, recovering undisputed debts, or commencing proceedings where necessary to protect legal rights.

26. Governing Law

  • These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales.

27. Jurisdiction

  • The courts of England and Wales shall have exclusive jurisdiction over any dispute, claim, or proceedings arising out of or in connection with these Terms and Conditions or the services provided by the Company.

28. Entire Agreement

  • These Terms and Conditions, together with any quotation, proposal, purchase order acknowledgement, or written agreement issued by the Company, constitute the entire agreement between the parties and supersede all prior discussions, negotiations, and understandings.

29. No Reliance

  • The Customer acknowledges that it has not relied upon any representation, statement, promise, or assurance not expressly contained within these Terms and Conditions.

30. Severability

  • If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

31. Variation

  • No amendment, modification, or variation of these Terms and Conditions shall be valid unless agreed in writing by an authorised representative of the Company.

32. General Disclaimer

  1. The Company provides dangerous goods packing, export packing, cargo preparation, compliance support, consultancy, and related services.
  2. Unless expressly agreed in writing, the Company is not acting as a freight forwarder, carrier, customs broker, transport operator, warehouse operator, insurer, customs clearance provider, or shipping agent.
  3. Any recommendation, referral, or introduction to a freight forwarder, carrier, insurer, warehouse operator, logistics provider, customs agent, consultant, contractor, or other third party is provided solely as a business introduction.
  4. Any contract or arrangement arising from such an introduction shall be entered into directly between the Customer and the relevant third-party provider and shall be governed solely by that provider’s terms and conditions.
  5. The Customer acknowledges that the Company’s responsibility is limited to the services specifically agreed in writing and that no representation, warranty, or undertaking is given regarding the services or performance of any third-party provider.

Contact Information

Hazpack Ltd Website: hazpacking.co.uk

Email: sales@hazpacking.co.uk

Phone: 01782 855 407